Business Support

The Acton BID is here to support its member businesses through the Covid-19 pandemic and recovery. We are keeping up to date with all the latest news and guidance information. If you are unable to find the support you need please contact us.

Business Support Helpline (England)

Telephone: 0800 998 1098
Monday to Friday, 9am to 6pm
Find out about call charges

Speak to an adviser on webchat about support for your business.


The Business Support Helpline for England is also on:


You can also find free support, advice and sources of finance through the London Business Hub and West London Business (see links below).


More specific information and resources can also be found here:

Business interruption insurance

The Financial Conduct Authority (FCA) is seeking legal clarity on business interruption (BI) insurance during the Covid-19 crisis

Growing your business online

With Covid-19 restrictions continuing it is important for businesses to be as visible online as possible to continue to engage with customers.

If your business is not already online or if you wish to improve your presence there are many free resources available as you adapt to government requirements.

The Federation of Small Businesses has a skills hub including a series of webinars on digital marketing to help businesses navigate through the various social media platforms available.


Google offers free Google my business accounts and has tips for how to maintain your listing so that customers can better support your business. View the guide to find out more.

Google also has a selection of free toolstraining and resources to help businesses adapt to the web and create and build your online profile.

Facebook for business

Facebook for business has a free resource hub to help businesses during the pandemic with free webinars, guides and support for using Facebook and Instagram.  

If you already have a page, Facebook has new features that allow you to add special content to your page, such as displaying your menu, listing your services or showcasing your products with a shop section. You can also make temporary service changes to your page.

You can also set up your page so that customers can purchase vouchers for your business.

Facebook for Business Training

Access Facebook and Be the Business’ free virtual training sessions to boost your digital skills to help your business recover and grow. Watch the webinar for more support.

Twitter also has a comprehensive guide for business looking to use their platform

Don’t forget to:

Other support

London Business Hub support programmes

The London Business Hub is running several programmes to support businesses across a wide range of issues, such as accessing funding, negotiating property agreements and building business strategy. 


These include:

Recover & Grow’, a business support programme in partnership with the Business School (formally known as CASS), supporting 240 SME leaders. Click here for more information:

Property Advice Service’, helping new and established SMEs to negotiate leases with free advice from property consultants. Click here for more information:

Peer Networks’, providing 240 business with facilitated ‘action learning’ group sessions and 1:1 support. Click here for more information:

One to one adviser’, support and webinars on a range of topics (for eligible businesses). Click here for more information: []


Please do keep an eye on the London Business Hub website [], which also has other guidance and support that could help support your business goals.

West London Business support

West London Business also hosts a business support helpline and Coronavirus online information resource library.

You may be able to find answers to your Coronavirus queries online, here:

Or call: 020 8607 2500

Poster Resources

There are a number of online poster resources available to download:


Public Health England Covid-19 Tier Posters:


Coronavirus safety posters, including:

High Streets Taskforce

A new High Streets Taskforce has been established to help businesses in the London Borough of Ealing follow the government guidelines to operate safely during the pandemic and to recover and rebuild thriving high streets for the future.

The High Streets Taskforce meets monthly and is working on an ongoing strategy to ensure that Ealing’s local businesses and town centres not only adapt and survive, but also diversify and thrive following the challenges of the pandemic. Working in partnership between the council, local businesses, representatives from the Business Improvement Districts (BIDs) and the business community, they want businesses to have a clear voice in leading the group and driving the plans for the borough’s high streets. 

The Acton BID is representing the businesses in the Acton area by voicing concerns and providing guidance and feedback to the taskforce. Helping to reduce congregation of groups on our high streets, assisting with social distancing, providing health and safety guidance are some of the various topics and concerns raised during those meetings. If you have any concerns that you would like us to address on your behalf during those meetings, please let us know at

The group is keen to ensure all parts of the borough are included and represented. To read more about the High Streets Taskforce and how it is helping businesses, click here.